Shipping & Returns
Shipping Policy
We work to ship out orders from 2 to 7 working days. For holidays, weekends, and during physical inventory audits, we may take up to 3 business days to ship orders from our warehouse.
Tracking for your order is emailed to you once your order is shipped out. Tracking updates are available typically within 1 day of shipping out.
If your tracking shows that your package has not been delivered and there seems to be an unexplained delay in the delivery of your package, please feel free to contact us and we would be happy to help you.
If more than one item is purchased within the same order all items will be shipped combined as one order, if multiple orders are placed each order will be processed separately.
We are not responsible for return shipping costs when returning items for a refund or for lost returns.
Once the purchased item is not available on stock we will usually contact you if this happens.
Domestic Shipping (UAE)
Shipping options within the UAE. Business days are Monday through Friday only and do not include national holidays.
Paid shipping costs are calculated at checkout and are based on the weight of your package.
International Shipping
All international packages are shipped via ARAMEX, DHL, or FEDEX. Rates are based on destination and package weight.
Delivery times vary depending on destination.
International orders are subject to duties/customs fees. We do NOT collect these at checkout.
Returns & Refund Policy
Return unused items within 7 days of receipt for a refund or exchange. Refunds are credited in full amount, in original payment mode, minus shipping charge.
Conditions
- Must include FALKE.ae Order Invoice and Return Reference number.
- Merchandise must not be worn, altered, or washed.
- Original packaging and tags must be attached.
- Sale items may not be exchanged or refunded.
- Underwear cannot be returned for hygiene reasons.
Email falketdm@figretail.com with your Order ID and reason for return to receive a Return Reference Number.
Postal costs for returns are the customer’s responsibility, except in cases of damaged, faulty, or incorrect goods.
Once received and inspected, your refund will be processed within 15 to 30 days.
Damaged Goods
If you receive a damaged item, please email falketdm@figretail.com with your Order Number, a description of the damage, and an image within 2 business days of receiving your order.
We will dispatch a courier to collect the damaged item. A replacement will be shipped to you free of charge.