Privacy Policy

We collect personal information when you interact with our website and services. This includes information you provide directly and information collected automatically.

The types of personal information we collect include:

• Contact details: name, email address, phone number, and shipping/billing address.
• Order information: items purchased, order history, payment details, and delivery preferences.
• Account information: username, password (encrypted), account preferences, and wish lists.
• Customer support information: correspondence with our support team, feedback, and enquiry details.

When you visit our website, we automatically collect certain information about your device and browsing behaviour. This includes:

• Cookies and similar tracking technologies.
• Pixels and web beacons for analytics and advertising purposes.
• Device information such as IP address, browser type, operating system, and screen resolution.
• Browsing data including pages visited, time spent on pages, click-through rates, and referral URLs.

We use your personal information for the following purposes:

• Providing services: Processing and fulfilling orders, managing your account, and providing customer support.
• Marketing and communications: Sending promotional emails, newsletters, and personalised recommendations (with your consent).
• Security and fraud prevention: Protecting our website, detecting fraudulent activity, and ensuring the security of transactions.
• Analytics and improvement: Understanding how customers use our website to improve functionality, product offerings, and user experience.

We may share your personal information in the following circumstances:

• Service providers: Third-party companies that assist with payment processing, shipping, analytics, and marketing.
• Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
• Legal compliance: When required by law, regulation, or legal process, or to protect the rights, property, and safety of FALKE, our customers, or others.

You have the following rights regarding your personal information:

• Opt-out of marketing: You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in any promotional email.
• Cookie preferences: You can manage your cookie preferences through your browser settings or our cookie consent tool.
• Access and correction: You may request access to or correction of your personal information by contacting us.
• Deletion: You may request the deletion of your personal information, subject to certain legal exceptions.